Frequently Asked Questions

We print on demand – the following is a table of our lead time based on the number of pieces ordered.

Number of Pieces Ordered
Fulfillment Period (Unembellished)
Fulfillment Period (Embellished)
Less than 30 pieces
4 Business Days
8 - 12 Business Days
30-50 pieces
5 Business Days
15 Business Days
51-500 pieces
2 Weeks
3 Weeks
500+ pieces
 3 Weeks
4 Weeks

 

Shipping following fulfillment period will take 1-3 days as seen in the projected table below. We have two locations (California and Kentucky), covering the U.S. from coast to coast. 

 

California to:
Est. Delivery
Kentucky to:
Est. Delivery
PHOENIX, AZ
2 Days
TAMPA, FL
2 Days
SEATTLE, WA
3 Days
CHARLOTTE, NC
2 Days
DENVER, CO
2-3 Days
DALLAS, TX
2 Days
SALT LAKE CITY, UT
2 Days
NASHVILE, TN
1 Days
LOS ANGELES, CA
1 Day
NEW YORK, NY
2 Days

 

Please note, embellishing takes place in the Kentucky factory (East Coast).

Yes, we could to that! Please select the store pick up option, then email us at contact@lumagallerie.com with your order number to coordinate with your shipping source.
You should receive tracking details once the order has been fulfilled and shipped.
You’re welcome to add the referral code in the sign-up page (if you have not signed up for an account). If you already have an account, please email us at contact@lumagallerie.com with the details you provided upon sign up and the referral code.
We apologize for our product not meeting your standards. We have a 100% satisfaction guaranteed – so if you are not pleased with the way the item was received, please email us at contact@lumagallerie.com. We will process a redo or a refund.

Our framed canvases include a floating frame made from solid wood with a black piano finish. This provides a refined look to the overall piece. See a sample of our floating frame below.

 

  

Our embellishment is an overall embellishment technique. We hand embellish the full piece to provide an overall texture to the product.
Our products come ready-to-hang with a pre-installed sawtooth hanger. There is also an option for hanging wire.
Please send your inquiries to contact@lumagallerie.com