Frequently Asked Questions
We print on demand – the following is a table of our lead time based on the number of pieces ordered.
Number of Pieces Ordered |
Fulfillment Period (Unembellished) |
Fulfillment Period (Embellished) |
Less than 30 pieces |
4 Business Days |
8 - 12 Business Days |
30-50 pieces |
5 Business Days |
15 Business Days |
51-500 pieces |
2 Weeks |
3 Weeks |
500+ pieces |
3 Weeks |
4 Weeks |
Shipping following fulfillment period will take 1-3 days as seen in the projected table below. We have two locations (California and Kentucky), covering the U.S. from coast to coast.
California to: |
Est. Delivery |
Kentucky to: |
Est. Delivery |
PHOENIX, AZ |
2 Days |
TAMPA, FL |
2 Days |
SEATTLE, WA |
3 Days |
CHARLOTTE, NC |
2 Days |
DENVER, CO |
2-3 Days |
DALLAS, TX |
2 Days |
SALT LAKE CITY, UT |
2 Days |
NASHVILE, TN |
1 Days |
LOS ANGELES, CA |
1 Day |
NEW YORK, NY |
2 Days |
Yes, we could to that! Please select the store pick up option, then email us at contact@lumagallerie.com with your order number to coordinate with your shipping source.
You should receive tracking details once the order has been fulfilled and shipped.
You’re welcome to add the referral code in the sign-up page (if you have not signed up for an account). If you already have an account, please email us at contact@lumagallerie.com with the details you provided upon sign up and the referral code.
We apologize for our product not meeting your standards. We have a 100% satisfaction guaranteed – so if you are not pleased with the way the item was received, please email us at contact@lumagallerie.com. We will process a redo or a refund.
Our framed canvases include a floating frame made from solid wood with a black piano finish. This provides a refined look to the overall piece. See a sample of our floating frame below.
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Our products come ready-to-hang with a pre-installed sawtooth hanger.
There is also an option for hanging wire.
Please send your inquiries to contact@lumagallerie.com